Support

Help & Support Center

Whatever you need, start here. Browse the guides below, follow steps for a common problem, or reach the middleman team directly.

Browse help topics

FAQ

Quick answers to the questions we hear most often.

How it works

The full escrow flow from invite to release, step by step.

Documentation

Detailed how-to guides for every part of a deal.

Trust & Security

How we keep funds and accounts safe.

Contact

Reach the middleman team or open a ticket.

Status

Live platform and per-network status.

Guided help

Short, practical steps for the situations people run into most. If these do not resolve it, open a ticket and a middleman will help.

Payment not showing

1Confirm the transaction is finished in your wallet and has on-chain confirmations.
2Check you sent the exact coin and amount shown on the deal funding screen.
3Allow a few minutes — deposits are credited after the network confirms them.
4Still missing after confirmations? Open a ticket with your transaction hash.

Wrong network

1Match the network to the coin: USDT on TRC-20 or ERC-20, ETH on ERC-20, BNB on BEP-20, TRX on Tron, SOL on Solana.
2Sending on the wrong network can delay or lose funds, so always verify before you send.
3If you already sent on the wrong network, do not send again.
4Contact the middleman immediately with your transaction hash so we can investigate.

Seller is silent

1Use the deal chat to request a delivery update first.
2Remember the 3-day completion clock keeps the deal moving even without replies.
3If the seller never delivers, you are protected — funds stay in escrow.
4Open a dispute and the middleman will review the evidence.

Buyer is silent

1Confirm you delivered exactly what the deal describes and posted proof in the chat.
2If the buyer goes quiet after delivery, the inspection window auto-approves the release.
3Do not send anything outside the deal terms.
4If you need help, open a dispute and the middleman will step in.

Account access problem

1Double-check your email and password, then try the password reset link.
2Make sure you are using the correct email address for your account.
3Disable browser extensions that may block login, or try another browser.
4Still locked out? Contact support from the email tied to your account.

Refund request

1If a deal has not been funded or delivered, it can be cancelled by agreement.
2For a funded deal, raise the issue in the deal chat first.
3If you cannot agree, open a dispute and submit your evidence.
4The middleman reviews both sides and decides where the funds go.

Still need help? Open a ticket

Reach the neutral middleman directly. Include your deal reference and any transaction hashes so we can act quickly.

Contact the middleman Open a ticket Browse FAQ

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