Last updated: June 2026
Funds are held in escrow until the deal terms are met. This protects the buyer from paying for something they never receive, and the seller from delivering something they are never paid for.
If something goes wrong, either party can open a dispute from the deal. Opening a dispute pauses the normal flow and routes the deal to a neutral middleman for review.
Both parties may submit evidence such as messages, screenshots, and delivery proof. The middleman reviews the agreed terms and the evidence, and may ask follow-up questions before deciding.
A dispute can be resolved by releasing the funds to the seller, refunding the buyer, or a partial settlement that splits the funds. The decision is recorded with the deal and is final for the purpose of releasing escrowed funds.
Platform and settlement fees follow the published fee schedule and the final decision. Network (gas) costs already incurred on-chain cannot be reversed.
A deal that has not yet been funded can be cancelled without a dispute, and no platform fee applies because no funds were held.
Escrow frozen on dispute
The moment a dispute is opened the escrowed funds are frozen. Neither party can release, cancel, or redirect them until the middleman issues a ruling.
Evidence window
Both sides have a fair window to submit their case. Accepted evidence includes chat logs, screenshots, delivery proof, and on-chain transaction records.
Decision is final
The middleman's decision is final for the purpose of releasing escrowed funds. It is recorded immutably against the deal record.
Most disputes are resolved within a few business days. Complex cases requiring deeper evidence review may take up to 7 days.
Day 1 — dispute opened
Either party triggers a dispute from the deal dashboard. Funds are immediately frozen and both sides are notified.
Evidence submission
Both buyer and seller upload their supporting evidence: chat exports, delivery screenshots, confirmation receipts, and any other relevant proof.
Middleman review (up to 7 days for complex cases)
A neutral middleman reads the agreed deal terms and all submitted evidence. They may ask clarifying questions to either party before deciding.
Decision issued
The middleman records their ruling: full release to seller, full refund to buyer, or a partial split. Both parties are notified immediately.
Funds released or refunded
The on-chain settlement is executed in line with the ruling. Gas costs already incurred cannot be reversed.
The clearer your evidence is, the faster a ruling can be made. These four types of proof carry the most weight in any dispute review.
Agreed written terms
A deal with clearly written terms agreed by both parties at the outset leaves no ambiguity about what was promised. Vague or verbal-only agreements are harder to adjudicate.
Delivery screenshots
Visual proof of what was delivered — or not delivered — gives the middleman objective evidence to work with. Timestamped screenshots are stronger than descriptions.
Timestamped chat
Conversation exports showing the negotiation, any delivery confirmations, and any complaints raised in real time provide a reliable chronology of events.
On-chain transaction proof
Blockchain transaction hashes, wallet addresses, and block explorer links confirm what moved on-chain and when — this type of evidence is tamper-proof.
See how a deal flows end to end on How it works, or review the fee schedule.
Questions about this policy?
Our team is happy to clarify anything before you trade.